Our service
At SHM
, you can expect satisfactory customer service with long tradition. We are highly devoted to the most optimal solid and liquid separation solutions to meet your specific needs. We have the effective service system to ensure professional and flexible management of any affairs.
1.Pre-sales technical consultation
2.Model selection
3.Machine guidance
4.Operation & maintenance training
5.Maintenance service
6.Quick supply of spare parts
7.Customer satisfaction track
After-sale Service
SHM
promises that all machines made by us come with services of repair and replacement. Machine warranty is 12 months. We provide free repair services to any failures caused by us within warranty time. However wearing parts are not included.
1.Any quality failure problems happens within guarantee period, we will reply within 4 hours after receiving your request.
2.SHM will provide lifelong maintenance service to all parts and regular maintenance to flatbed die cutters.
3.We will handle any quality failure occurred within warranty time.
4.We will provide lifelong technical support started from using of the machine.
5.We will supply normal parts within warranty period to ensure better user experience. Parts supply will be charged after warranty period.
FAQ
Q : What about the price of the machine?
A:Pls contact with our sales manager to get quotation or pls send mail to us to get more information.
Q:How long is the warranty of the machines ?And other Service ?
A: Warranty is 12 months after the machines arrive.
Our engineer can provide service overseas if you need.
And we also provide installation and operation training.
Q : How about your delivery time ?
A:The delivery time is within 30-60 days depend on the different type or machine. Pls contact with us to learn more.
Q:What`s the price term and payment method?
A:We usually use Fob, CIF and CFR.
Payment method : 100 % T/T (30% deposit + 70% before shipment ) OR 100% L/C.
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